Policies - Value Holidays


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Value Holidays is a booking agent and has no control over, nor responsibility for, the passes, carriers, and other travel accommodations listed. All bookings are accepted and all tickets, passes, and vouchers are issued on the express condition the Value Holidays is not responsible or liable for: any loss (consequential or otherwise); damage (including but not limited to: loss of, damage to, passengers’ clothing, baggage, property, whatsoever); death; injury; delay; inconvenience or irregularity caused by, or arising from, or in connection with, any defect in any vehicle or other land or sea conveyance used, rented, or traveled in; or through the negligence, willful misconduct, strikes, or other acts, defaults, or omissions of any carrier, car rental company, hotel, restaurant, or other provider of goods and services.

Every booking accepted is subject to the conditions, tariffs, and regulations imposed by the rail, shipping, bus, car rental, car insurance, or other companies, firms or persons concerned. Travel insurance is recommended. Travelers are responsible for insuring that they have all necessary travel documents and visas.

All products featured at this site must be purchased in North America. All prices indicated are in US Dollars and are effective January 1, 2009 and are subject to change without notice.

Rail Passes Disclaimer
Rail passes cannot be issued to residents of the participating countries and in the case of Eurail, Eurail Select and Europasses, residents of Europe, the United Kingdom, the Commonwealth of Independent States (former Soviet Union), Turkey, Morocco, Algeria or Tunisia. Residents of United Kingdom are not eligible to purchase BritRail passes. Residents of the United Kingdom and Ireland are not eligible to purchase BritRail plus Ireland passes.

Seat reservations, sleepers and couchettes, travel on certain high-speed trains, luggage checking, port taxes, meals, beverages or refreshments, are all subject to additional charges, which are not included in the price of the rail passes, and which must be paid separately.

Passes are strictly non-refundable and are only valid for those named. Use by other than those named will invalidate the pass and will result in a heavy fine in local currency. It is compulsory to present passports to European rail officials upon request.


Privacy and Data Security

At Value Holidays, your right to privacy and data security is a primary concern. That's why, when you visit Value Holidays, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site (www.valhol.com).

For more information about Value Holidays's privacy or information usage guidelines, contact sales@valhol.com and put "privacy" in the subject line. The guidelines at this site are applicable only to this domestic website. Information submitted solely in a business capacity is not covered by these guidelines.

Value Holidays only asks for specific types of personal information

In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with travel issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

  1. Register on Value Holidays
  2. Place an order
  3. Provide feedback
  4. Request e-mail notification of your order

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time.

Value Holidays only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with Value Holidays. Among other things, we want to help you quickly find information on Value Holidays and alert you to special offers, updated information and other new products and services from Value Holidays. Agents or contractors of Value Holidays who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Value Holidays.

Value Holidays will not disclose your personal information to any outside organization.

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation. Your information may be shared with agents or contractors of Value Holidays for the purpose of performing services for Value Holidays.

Value Holidays wants to help you keep your personal information accurate

You can request the individual information that Value Holidays has collected about you via the Internet at sales@valhol.com. You can have factual inaccuracies in this information corrected by contacting sales@valhol.com.

Internet Commerce

The online store at Value Holidays is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Value Holidays is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption, (please see Value Holidays's Secure Order Placement page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative over the telephone. Simply call 1-800-558-6850 or e-mail sales@valhol.com. It has always been a Value Holidays practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Third party Internet sites and services accessible through Value Holidays have separate privacy and data collection practices, independent of us. Value Holidays has no responsibility or liability for these independent policies or actions. You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Value Holidays cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Effective Date: January 1st, 2009